Solutions Tech

Home Entertainment Solutions

Home entertainment is a prominent and fast growing industry, and Solutions offers services to meet the demands of an ever-changing landscape. Obtaining new and high demand components or systems and the related media is available through a pre-order process. The integration of the system into new or existing home theatre systems with the optimal setup and ease of accessibility is also offered. Most of the gaming systems rely heavily on online content and integration, so Solutions offers networking incorporation and content delivery integration to provide the client with the best possible gaming setup. New technologies or variations of existing technologies with respect to home video (such as Blu-ray versus HD-DVD) are also considerations as Solutions’ experience and knowledge can help reduce the risk for early adopters, and allow clients to make informed decisions on various available systems.

Supplemental retail is offered to complement these services as well as internet, computer and home theatre solutions. Retail may include but is not limited to media such as movies or games, applicable cables and cords required for installation or optimization, new or refurbished system components, networking components, and any other necessary hardware to complete the service.

Education Solutions

Solutions puts a strong emphasis on not only matching the correct technology to the right consumer, but to educate the client in the most efficient and productive use of it. Solutions offers a range of educational services to uphold that value based on time involved, depth of material and method of communication preferred by the client. One-on-one tutoring and customized tutorials will cover specific issues, while information seminars and guided lectures will be more general and allow for multiple clients. Ongoing technical support is available for incidental issues that may arise, as well as representing the client to the retailer’s or manufacturer’s technical support is also offered. These information sessions, in whichever form the client prefers, would be communicated via scheduled in-person sessions, over the phone, or online by way of email, text-based or audio ‘chat’, or videoconferencing. Pricing of educational services is based on a number of one-hour weekly sessions depending on content and demand.

Solutions also offers a membership program to reward client loyalty, and provide a stable client base. Scheduled pre-arranged services such as maintenance, technical support, ongoing education, and media pre-orders and delivery are all advantages offered to members. Monthly or annual fees would vary depending on services rendered. Discount incentives on future services and a client hierarchy add to the value of the membership, as well as allow the provision of the most thorough services to clients.

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